HOW DO I KNOW IF A CERTAIN PRODUCT IS AVAILABLE?
Products are available within the limit of stock available at FAVE, or of stock available with our suppliers. The availability of a product is mentioned on the specific product page where it will be written, for example, “In stock”. Nevertheless, availability can vary during the same day according to the number of sales. If one or more items in your order are currently unavailable, the totality of your order will be delivered to you as soon as all of the products in your order are available. If you would like to receive available items immediately, we recommend purchasing available and unavailable items in separate orders.
If FAVE is unable to obtain an ordered product from its suppliers, we are committed to informing you as fast as possible and refunding you for the item. If there were any additional items in your order that are pending, they will be shipped to you immediately.
WHEN WILL I RECEIVE MY ORDER?
Typically, most orders take between 1-5 business days to process* followed by 2-5 days to ship depending on the shipping method selected at checkout. Shipping to Gozo typically takes 4-7 days.
*Due to the handmade, personalized nature of our products, some of our items may take longer to process.
If you’re in a pinch, email us at infofave.mt@gmail.com and we’ll see what we can do to accommodate your deadline. If you have a specific need-by date, please list it in the “notes” section at checkout. Please note: need-by dates are not guarantees.
MY ORDER IS BEING DELIVERED AS A GIFT, CAN I REQUEST A SPECIFIC DELIVERY DATE?
We are happy to work with you to make sure that your gift is received within a certain window of your desired date. List your desired delivery date in the “ORDER NOTES (OPTIONAL)” section of your cart, or email us at infofave.mt@gmail.com, and we’ll work with you to make this happen. If you don’t need it to arrive ON a specific date, just BY a specific date, we can handle that as well.
CAN YOU INCLUDE A PERSONALIZED NOTE IN MY ORDER?
Absolutely! Include a greeting card for only 2 Euros in your choice of design and optional message. For all other items, we are happy to include a note card with a message on a case-by-case basis. Simply write this request and your desired message in the ” delivery notes” section of your cart prior to checking out.
MY ORDER IS A GIFT – I DO NOT WANT A RECEIPT OR PRICING SHOWN.
Not to worry – because the majority of our items are sent as gifts, we never include receipts or packing slips inside the packages.
THE TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I DIDN’T RECEIVE IT?
Please note that Fave.mt is not responsible for lost or stolen items once declared ‘Delivered’ by our delivery service. We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft. Thank you for your understanding.
RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.
I RECEIVED MY PACKAGE BUT AN ITEM WAS DAMAGED. CAN IT BE REPLACED?
We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us within 1-3 business days with photos of damaged product, so that we may proceed with a claim and replacement if necessary.
Please make sure to open all shipments immediately to check that the items arrived safely. We cannot guarantee replacements or refunds for items that are claimed as damaged after 3 business days from the delivery date.
HELP, I ACCIDENTALLY PROVIDED INCORRECT INFORMATION – CAN I MAKE CHANGES TO MY ORDER?
Please be sure to double check delivery address, personalization, sizing, etc. prior to placing your order. We begin processing orders right away, and changes may not be made once the order is placed. We will do our best to accommodate if we have not already made your item or delivered your order. Please email us at infofave.mt@gmail.com and we’ll do everything we can to help.
DO YOU SHIP INTERNATIONALLY?
At this time, shipping is limited to Malta & Gozo. We do accept custom orders for other countries from time-to-time, please email us if you have an inquiry.
I AM LOCATED OUTSIDE OF MALTA – WILL I BE CHARGED CUSTOMS FEES?
Unfortunately, we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred. Generally we have found that customers are NOT charged any customs fees; however, this will vary by country and we cannot guarantee this.
WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
We accept all major credit cards – Visa, MasterCard, American Express . You can also pay using Revolut, BOV mobile or Cash on delivery.
CAN I USE YOUR PRODUCT IMAGES ON MY BLOG?
Yes! However, if you’re going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products! We also love to collaborate with blogs and offer customer giveaways, so feel free to contact us via email!
HELP! THE GIFT BOX I WANTED TO PURCHASE IS NO LONGER AVAILABLE.
We add new gift boxes and remove/change gift box listings regularly. If you were looking at a gift box that is no longer available, email us and we can customize one for you! For inquiries, please email infofave.mt@gmail.com
CAN I CUSTOMIZE MY GIFT BOX?
Whether it’s a birthday party, welcome baby box, or thank you gift, we love working one-on-one with customers to find the perfect products for any occasion. If you can’t create what you want using our “Shop” menu or are looking to purchase a larger quantity of gifts, please email infofave.mt@gmail.com or call us on +356 999 45 989
DO THE BOXES COME WITH A NOTE?
Each gift box includes a specialty greeting card. Each listing includes a space to provide a custom message, you can also choose to have the card sent blank, for you to write a message yourself.
WHAT’S INSIDE EACH GIFT BOX?
We carefully curate each gift box, and we ship exactly what you see listed on the product page. On the rare occasion that we are out of stock on a certain item, we will contact you and substitute in an item of equal or greater value at no cost to you.
IS DELIVERY INCLUDED?
Delivery cost is free over 30Eur.
While we do our best to keep shipping costs as low as possible, per-box shipping under 30 Eur is an additional cost.
WHAT IS THE SIZE OF THE GIFT BOX?
Our standard boxes are approximately 22x10x33 cm , our petite boxes are approximately 22x10x22cm , and we also have boxes in 26x6x37cm size. They are sturdy magnetic keepsake boxes available in white,black,taupe or red color.
You’ll want to use them again and again! We will pack your gift into the most appropriate size box, depending on the size and quantity of items you select in the Shop area.
RETURNS
WHAT IS YOUR RETURN POLICY?
Due to the custom, personalized nature of our products, all sales are final. In the rare event that an item arrives to you damaged or incorrect, please contact us and we’ll do our best to make it right!
Exchanges and order cancellations are accepted on a case-by-case basis and may be subject to a restocking fee. Exchanges will only be accepted for non-personalized items that are received unworn and in their original packaging within 15 days of receipt of the order. Return and additional shipping is the responsibility of the customer. Please contact us at infofave.mt@gmail.com for approval.
Please note our business hours are
Monday – Friday : 09:00 – 17:00
Saturday : 09:00 – 12:00
We typically respond to messages within a few hours, but please allow us up to 24-hours to respond. We promise we’ll get back to you promptly!